Returns & Exchanges
At Mallow, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer easy returns on all skincare and beauty products within 30 days of delivery.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging to ensure they remain protected during transit and include any promotional gifts received.
Print and Attach Label
Download your prepaid shipping label from your confirmation email, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Refund
Drop your package at any authorized carrier location; once our team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing